10 Ways To Create Better Predictability In Customer Service
Small business owners face many challenges when creating predictability in customer services.
When starting your business, it’sproviding customer service yourself is fine. Consistency is crucial to customer retention and business growth as you grow and hire more customers to interact with them.
How can service-based businesses create greater predictability for their customers?
We asked business leaders and CEOs to share their top insights to help companies provide the best customer service. Many strategies can help you improve predictability and customer service in your business, from consistent contact with clients to meeting customer expectations to following through on them.
10 ways you can improve predictability in customer services
These 10 tips will help you retain customers by providing excellent customer service.
- Create consistent touchpoints.
- Stick to deadlines.
- Follow assignment instructions.
- Use innovative technologies.
- Incorporate predictability into communication.
- Prioritize client needs.
- Meet customer expectations.
- Optimize your site.
- Offer reliable products and services.
- Create a collaborative schedule.
Let’s get started.
1. Set up consistent touch points
Include regular handwritten notes in your workflow.
Handwritten notes are a consistent way to keep in touch with customers and set customer service standards.
Customers will be able to understand how your business interacts with them and set appropriate expectations.
2. Stick to deadlines
With consistent sprints and client deliverables at their end, service-based businesses can provide better predictability to customers.
Customers appreciate this type of service because it addresses their service points on an ongoing basis.
Customers can also get their problems addressed quicker if they promptly receive deliverables.
3. Respect assignment requirements
Predictability guarantees trust and control, which SEKISUI strives to achieve in all its projects.
We completed a project in Newport Beach, California, where we had to overcome several obstacles that our Spiral Wound trenchless technology could not solve. Installation was performed under live flow and with minimal environmental exposure because of the sensitive areas. With our SPR(tm), and EX system, we could complete the project within the budget and on time. This was even after two months of tidal flow.
4. Profit from innovative technologies
Innovative technology can help service-based businesses increase predictability and improve their ability to be predictable. Service-based companies can create innovative technology similar to our Patented D.RAIN system. This provides unmatched performance.
Customers will feel the benefits of your company’s innovative technology and leave positive testimonials for future customers.
This technology, together with customer reviews, builds customer trust and keeps them returning.
5. Incorporate predictability into communication
Lightkey values predictability and has built it into our product through an intuitive user experience.
Our AI-powered predictive technology automatically learns your typing patterns and corrects spelling errors in real-time. Users can boost their typing speed and increase predictability when communicating with customers by using suggested text corrections and grammar predictions in Microsoft Office.
6. Prioritize client needs
Although it may sound obvious, this is a fundamental principle that many SaaS companies fail to remember: Focus on your client’s needs and not your own.
One problem I have seen in service-based businesses is that 90% of their effort is focused on closing deals. Once it is closed, the handoff to delivery team members is slow at best.
Predictability means avoiding surprises and being consistent and transparent.
Fewer surprises = happier clients.
This can provide more long-term value for all parties.
7. Respect customer expectations
Predictability can be achieved by creating an environment that allows people to predict the outcomes of their actions.
This is a way to create predictability for customers and suppliers.
Customers can expect high-quality service and top marketing to know what they can expect from a company.
8. Optimize your website
Optimize your website to be SEO-friendly by adding keywords to your posts.
You can also track your site’s traffic by adding a Google Analytics extension to your WordPress dashboard. WordPress can be an excellent option for SEO once you have mastered the platform and can maximize its capabilities.
Ahrefs is a great SEO tool for site audits. It is one of the most accessible options available and will provide you with an extensive analysis of your website’s traffic, backlink profile, and competitor information.
WordPress and Ahrefs would be my top choices if I could choose one website or tool.
9. Provide quality products and services
Many companies lose customers because they don’t deliver predictability to their customers.
Service-based businesses can improve predictability by matching customer expectations and providing consistent service and products to ensure customers have a positive experience.
10. Create a collaborative schedule
In a service-based company, I believe the best way to provide predictability to clients is to plan all your schedules together.
Schedules for delivery deadlines should include time frames for reviewing, revising, and publishing.
You can collaborate on a schedule that works well for both of you. This will make it easier to plan and makes the deadlines more predictable. You and your clients will feel more at ease if you can see ahead.